Please make sure to read through the FAQ below before contacting us. You
can reach us via firstname.lastname@example.org. When applicable always include your ordernumber in the email.
Where will my package ship from?
Unless stated otherwise your package ordered from Qoda will be shipped from our warehouse in Leuven, Belgium.
Can I edit my order?
If it hasnt shiped yet, of course! Please contact us via email@example.com with your order number and desired changes.
My package didn't arrive or arrived damaged, what do I do?
Please document your experience carefully and send it along with your order number to firstname.lastname@example.org. Well get back to you ASAP!
Do you ship to the UK?
Yes, but you might not see a UK shipping option when checking out. While we do
offer shipping to the UK we've implemented a 135 GBP or ~160 EUR order
minimum due to laws put in place after Brexit. Once you reach this total
you should see shipping options.
Will I have to pay import fees?
Any import fees or taxes are ultimately the responsibility of the
customer. If you're paying VAT through import it will be automatically
removed at checkout.
When will my order ship?
Typically all orders are shipped out within 2 business days. If you picked DPD at checkout please keep in mind it sometimes takes a while for the system to mark these packages as fulfilled. If your order hasn't shipped in 7 days please reach out to email@example.com with your order number and we'll get back to you ASAP!
Can you undervalue my package for customs?
What is an interest check?
Interest checks or IC are a way for designers to gauge interest in a
product and gather feedback. These are typically accompanied by forum
posts on sites such as Geekhack and social media posts. An IC does not
guarantee that a product will be available for purchase if there is not
What is a group buy?
Group buys or GBs for short follow a crowdfunding model where an item is
available at a discounted price for a limited amount of time before it
is produced. After the GB closes vendors put in the order with the
manufacturer and ship it to customers. Because of their nature GBs can
be subject to delay.
When will my GB order ship
Because of their nature GBs can be subject to manufacturing delays or
other factors. For updates on your specific GB please refer to the
project page for your specific product. Updates about products will be
sent to subscribers of our mailing list.
Can I buy an item after the GB ends?
Typically GB products will have extras made available by Qoda Studio and partner vendors after the orders have shipped to initial customers. These will typically be sold at a raised price and sell out quickly due to high demand and limited availability so make sure you're ready to order when the items go live. We recommend subscribing to our newsletter to stay up to date with when extras are available.
Can I change my GB order?
Please contact the vendor you purchased the item from for issues like
address changes. Some vendors may not offer refunds on GB items and may
not allow combining GB orders with in stock items or adding GB items to
your order after the GB window has closed.
When will the GB for a product start?
Updated regarding products will be posted on the product's specific page
and made public through or social media and mailing list. Some products
might only be available in limited quantity, skip the GB phase all
together and be made available in stock or may not be produced at all
depending on IC feedback.